Information

Most all residential deliveries are CURB-SIDE deliveries by a transfer truck. Please note: a residential delivery does not include the product being brought inside the home or even unloaded off the truck. We use common carriers on all our shipments, so the drivers are not required to unload it, although some may offer to help. The cartons must be taken off the pallet one by one unless a forklift is present. A lift gate and inside delivery can be requested, but additional fees do apply.  If you are unsure whether a 53-foot transfer truck can drive down your road or in your neighborhood, be prepared to meet the driver at a safe location to offload the freight.

 

Pictures on the website are just for reference and products should not be ordered from pictures.  Please request a sample before ordering. Venetian Hardwood Floors is not responsible for orders that DO NOT match pictures and normal return charges will be applied.  It is the responsibility of you, the customer to make sure the product you are ordering is a fit for your project.

In order to receive the manufacturer’s warranty, you must follow their installation guidelines word for word, no exceptions.  The warranty information for each manufacturer can be found on that manufacturer’s website, or you can request a copy to be sent for the product you are purchasing from us.  Please ask a sales representative.  We strictly adhere to the installation guidelines, making their policy our policy in regards to decisions made about a warranty issue, and the action taken or not taken during a warranty claim issue.